Question 1

Is it free to start a campaign?

Accepted Answer

Yes. There's no charge to create an organization or launch a campaign. Fees only apply per donation, and they're itemized for the donor before they give — never a signup or subscription cost to the school.

Question 2

What fees does a donor actually pay?

Accepted Answer

A processing fee and a FundDriveGo platform fee, both shown before checkout. A donor can choose to cover that fee so the organization receives the full gift; if they opt out, it's deducted from the gift instead — either way, the amount is never hidden or bundled in after the fact.

Question 3

Does a donor need to create an account to give?

Accepted Answer

No. Giving takes an email address (for the receipt) and a card or Apple Pay/Google Pay — no login, no password, no account required.

Question 4

How fast does money actually reach the school's bank account?

Accepted Answer

Once a donation is processed, funds move to the organization's connected bank account on a rolling schedule (typically within a couple of business days), not a monthly batch. FundDriveGo doesn't hold funds in an intermediate account.

Question 5

What happens if a campaign doesn't reach its goal?

Accepted Answer

The organization keeps every dollar raised regardless of whether the goal was hit — a fundraising goal is a target to rally around, not a threshold that has to be met for donations to count.

Question 6

Can a donor get a refund?

Accepted Answer

An organization admin can issue a refund from their dashboard. If you don't hear back, contact us directly and we'll help route the request to the right organization.

Question 7

How is a participant's privacy protected?

Accepted Answer

A participant profile (often a student) is deliberately minimal — first name and last-initial only, never a full last name. A photo appears only if the organization uploads one, and organizations are required to confirm they have appropriate consent before a campaign goes live.

Question 8

Why does a new organization need to be approved before going live?

Accepted Answer

Every organization is verified through Stripe (to confirm a real bank account and identity) and reviewed by FundDriveGo for compliance with our acceptable-use policy before their first campaign can publish. Most organizations clear both checks within a few business days.

Question 9

What kinds of campaigns does FundDriveGo support?

Accepted Answer

Peer-to-peer donation campaigns (each participant gets a personal share link), pledge-per-unit campaigns for walk-a-thon-style events, and product-sale catalogs for selling items tied to a campaign.

Question 10

Is FundDriveGo connected to SignUpGo or EventTicketGo?

Accepted Answer

Yes — FundDriveGo is part of the Sizzle Go Suite. A family with an existing SignUpGo or EventTicketGo profile can check out on FundDriveGo without creating a new account from scratch.

Frequently asked questions